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Your satisfaction is our top priority! You may return any product, excluding sale or promotion items, specialty designer, custom, special order or consignment pieces, within 15 Business days of receipt for an exchange or store credit. The item must be unaltered, returned in the same condition as purchased include the original invoice / receipt. In the unlikely event that your piece arrives damaged please send us a photo of the damage and we will do our best to help out. Although we thoroughly inspect and recondition all pre-owned / estate / vintage jewelry for resale, UniQ can not guarantee any damage or loss that the purchaser may experience once the item has left UniQ. Enjoy ~